Terms & Conditions

1. Acceptance of Terms

By accessing and using the xlr8well website, mobile application, and related services (collectively, the "Services"), you agree to comply with and be bound by the following terms and conditions ("Terms"). If you do not agree with any part of these Terms, you must refrain from using our Services.

2. Medical Disclaimer

The content provided through our Services, including text, graphics, images, and information from our AI tools, is for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified health provider with any questions you may have regarding a medical condition.

Our Services are not intended for medical emergencies. If you believe you have a medical emergency, call your local emergency services immediately.

3. Use of Services

You agree to use our Services only for lawful purposes. You are responsible for all activities that occur under your account. You agree not to engage in any of the following prohibited activities:

• Engaging in any activity that could harm, disable, overburden, or impair the functionality or security of our Services.
• Attempting to gain unauthorized access to any user accounts, computer systems, or networks.
• Using any information obtained from the Services to harass, abuse, or harm another person.
• Providing any false or misleading information in your account or health profile.

4. Intellectual Property

All content on the Services, including but not limited to text, graphics, logos, images, and software, is the property of xlr8well or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express prior written consent.

5. Bookings, Payments, and Cancellations

All bookings made through our Services are subject to availability. Pricing for services is subject to change without notice. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method. Our cancellation and refund policy will be specified at the time of booking and is incorporated into these Terms by reference.

6. Privacy

Your privacy is important to us. Our collection and use of your personal and health information is governed by our Privacy Policy. By using our Services, you consent to the data practices described in our Privacy Policy.

7. Third-Party Links & Services

Our Services may contain links to third-party websites or services that are not owned or controlled by xlr8well. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that xlr8well shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of any such content or services.

8. Limitation of Liability & Disclaimers

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, xlr8well disclaims all warranties, express or implied, in connection with the Services and your use thereof. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free.

In no event will xlr8well or its directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages arising from your use of the Services.

9. Governing Law

These Terms and your use of the Services are governed by and construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Dubai.

10. Contact Information

If you have any questions about these Terms, please contact us at:

All services offered by Bloom Healthcare LLC – Licensed by the Dubai Health Authority (DHA), License No. 8432309

Disclaimer: Service availability and response times may vary based on location, traffic conditions, and demand.